This post was updated Dec. 7 at 6:18 p.m.
It was lightly raining when Ebony Moore – a customer relations agent at UCLA’s Trouble Call Desk – arrived at her office in the UCLA Facilities Management building.

Student employees at UCLA’s Housing Mail Center sort and distribute everything Bruins receive, from musical instruments to couches to electric scooters.
Arianna Benton, a third-year English student, said she has been a mailroom clerk since fall 2023.

Beep, click, slam.
Then-newly hired nurse Kemi Reeves sat alone in her car, processing her first day of work. That day, she saw nurses managing very sick patients – patients who at smaller hospitals would be in intensive care units but were placed into her intermediate care unit at UCLA, she said.

Martin Castillo set his hands on the rubber handles of a ground drill. He was hunched over, his blue uniform slick with sweat. The roar of the drill throbbed against his eardrums as it dug into the dirt slowly.

This post was updated Aug. 25 at 11:54 p.m.
From passing out kindness bracelets to listening to people share their grief, BruinBus drivers do more than transport students to class.

Amid the hustle and bustle of UCLA’s campus, teaching assistant James Johnson wakes up at 5:30 a.m. in preparation for the day ahead of him.
Like many other TAs, Johnson, a graduate student in the philosophy department, spends his mornings navigating the course materials for his sections, thinking about how to supplement the week’s lectures.

In the lower floors of Powell Library, stacks of magnetic tapes are sorted and shelved, some into near-obsolescence as they degrade to a point past reading.

Lead custodian Alicia Munoz had an unusual problem.
One day, a custodian on her team refused to complete a task, too scared of moving the cadavers in the basement of the Center for Health Sciences building.

At 4 a.m. every day, the Hill is silent as undergraduates sleep in preparation for the next day of classes and exams – but underneath De Neve Commons, a machine carefully squeezes out dough, molded into a sandwich baguette and ready for the oven.